Travel advisories

Last updated September 13, 2023 at 12:40 p.m. MT

Important note

For all new travel advisories, please reference the chart below and use the generic waiver code associated with the guidelines in place for the advisory. For ongoing travel advisories for Yellowknife and Maui, please click the respective links below:

How to use this page

Please refer to the chart below to see current travel advisories and which guidelines you should follow for your clients’ impacted bookings. Below the chart, we have included instructions that should always be followed when processing a change or cancellation. These instructions are based on the guidelines in effect for that advisory. Be sure to verify which guidelines we have in place and any differences or exceptions that may need to be noted before following the process.

Flexible change/cancel guidelines

Air-only bookings: WestJet and Groups

Terms and conditions

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

• All fare bundles are eligible, including Basic.
• Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, standard change and cancel fee rules apply.
• For changes:
  • If your client is changing to the same destination or a geographically close airport (within 320 kilometres/200 miles) and completes their travel before the date in the chart, the difference in fare is waived and no change fee will be charged. The exchange must be completed by the date in the chart.
  • If your client is changing to the same destination or a geographically close destination and wishes to travel after the date in the chart, no change fee will be charged but the difference in fare will apply. The exchange must be completed by the date in the chart.
  • Your clients may book a new destination for no fee, but the difference in fare will apply. The exchange must be completed by the date in the chart.
  • When rebooking, the following blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• For cancellations:
  • Depending on the booking channel, non-refundable fares (excluding Basic fares) will remain as an open ticket for 13 months from the first coupon date or returned to Corporate Travel Bank.
  • Basic fares are eligible for a change for no fee until the date in the chart, after which the funds are forfeit.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
  • Any portion paid with WestJet dollars will be returned to your client’s account. Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
• Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed and operated by WestJet, including Encore.

IMPORTANT: Please ensure you follow the terms and conditions above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

GDS bookings

• For cancellations:
  • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (excluding Basic fares).
  • Basic fares are eligible for a change for no fee until the date in the chart, after which the funds are forfeit.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
  • If you cancel your client’s segments and leave the ticket in open status, use the waiver code FLXTRVADV to waive the change fee when you rebook.
• There is no need for you to call to receive a waiver code if your client would like to change or cancel. Complete the change to the booking in your GDS and enter the waiver code FLXTRVADV into the endorsement field to waive the fee.
  • Waiver codes entered into the Tour Code, Ticket Designator, or any other field will not be honoured and will result in an ADM.
• Rebook in the original class of service in the same cabin.
  • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
  • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
  • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
  • If a seat is not available in the same cabin, you will need to select a different flight.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

IMPORTANT: Please ensure you follow the above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

WestJet Agent bookings

• For cancellations:
  • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (excluding Basic fares).
  • Basic fares are eligible for a change for no fee until the date in the chart, after which the funds are forfeit.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

• For cancellations:
  • Non-refundable fares will be returned to Corporate Travel Bank.
  • Refundable fares may be returned to original form of payment or be returned to Corporate Travel Bank.
• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Vacations bookings

Terms and conditions

WestJet Vacations bookings will be allowed to make a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

• Econo and Premium packages are eligible.
• For changes:
  • If the new package price is higher, the difference in price applies. If the new package price is lower, the residual will be returned to WestJet dollars. Your clients are responsible for hotel penalties.
  • Blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• If your client chooses to cancel their package while the travel advisory is in effect:
  • The air portion will be returned to original form of payment.
  • The hotel portion will be returned to WestJet dollars.
  • Your clients are responsible for hotel penalties.
  • Any portion of the package paid with WestJet dollars will be returned to your client’s account and the original expiration date (if applicable) will apply. 
• WestJet Vacations Groups are not eligible.

SIREV, RevNet and Contact Centre bookings

If your client would like to cancel their package, you can self-serve the cancellation in SIREV via TripBook. Please refer to our how-to guide if you need assistance: SIREV and TripBook guide. Please note, you may see a fee associated with your cancellation. If the cancellation is requested during the eligible dates, the fee will be waived by a WestJet Vacations agent before it is processed.

Your client can also cancel their booking by visiting westjet.com and clicking on “Manage my vacations.” We’ve included steps in our guide so you can help familiarize your clients with the process, but we recommend that travel agents cancel bookings through SIREV via TripBook.

To change your client’s package, please contact the Travel Support Team at 1-877-664-3205.

Enhanced flexible change/cancel guidelines

Air-only bookings: WestJet and Groups

Terms and conditions

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

• All fare bundles are eligible, including Basic. Basic will be treated as an Econo fare.
• Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, standard change and cancel fee rules apply.
• For changes:
  • If your client rebooks the same destination or a geographically close airport (within 320 kilometres/200 miles) and completes their travel before the date in the chart, no change fee or difference in fare will apply. The exchange must be completed by the date in the chart.
  • If your client changes their destination and completes their travel before the date in the chart, no change fee will be charged but the difference in fare will apply. The exchange must be completed by the date in the chart.
  • If your client is changing to the same destination or a geographically close airport (within 320 kilometres/220 miles) and wishes to travel after the date in the chart, no change fee will be charged but the difference in fare will apply. The exchange must be completed by the date in the chart.
  • If your client rebooks to a lower fare, the residual will be refunded.
  • When rebooking, the following blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
  • Rebook in the original class of service in the same cabin.
    • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
    • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
    • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
    • If a seat is not available in the same cabin, you will need to select a different flight.
• For cancellations:
  • The funds will be refunded to the original form of payment or may remain as an open ticket for future use.
  • Any portion paid with WestJet dollars will be returned to your client’s account. Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
• Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed and operated by WestJet, including Encore.

IMPORTANT: Please ensure you follow the terms and conditions above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

GDS bookings

• For cancellations:
  • Your client may choose a refund to original payment or they may keep the ticket in open status, valid for 13 months from first coupon date.
  • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
  • Enter the waiver code ENFLTRVADV into the refund waiver code field when processing the refund.
• There is no need for you to call to receive a waiver code if your client would like to change or cancel. Complete the change to the booking in your GDS and enter the waiver code ENFLTRVADV into the endorsement field to waive the fee.
  • Waiver codes entered into the Tour Code, Ticket Designator, or any other field will not be honoured and will result in an ADM.
• If you rebook your client and the new fare is lower, you will need to refund the original ticket using the waiver code ENFLTRVADV to the original form of payment and issue a new ticket at the lower fare.
• Rebook in the original class of service in the same cabin.
  • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
  • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
  • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
  • If a seat is not available in the same cabin, you will need to select a different flight.
• For changes:
  • If you cancel your client’s booking and leave it in open status, use the waiver code ENFLTRVADV to waive the change fee when you rebook.
  • Changes must be completed by 11:59 p.m. MT on the date in the chart to have the difference in fare waived. For round trip journeys, the first flight must depart before the date in the chart but the return flight may occur after this date. The difference in fare will apply when rebooking to travel dates after the date in the chart.
  • Changes completed after 11:59 p.m. MT on the date in the chart are subject to regular change rules and applicable fees.
• For commission:
  • If your client chooses to cancel all flight segments on the booking, commission will be recalled.
  • If your client only partially cancels their booking (e.g. one segment), the commission on the remaining segments will be protected.

WestJet Agent bookings

• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart to have the difference in fare waived. For round trip journeys, the first flight must depart before the date in the chart but the return flight may occur after this date. The difference in fare will apply when rebooking to travel dates after the date in the chart.
  • Changes completed after 11:59 p.m. MT on the date in the chart are subject to regular change rules and applicable fees.
• For cancellations:
  • Refunds must be completed by 11:59 p.m. MT on the date in the chart.
  • Refunds completed after this date are subject to regular fare rules and applicable fees.
• If your client chooses to cancel their booking, commission will be recalled.
• If your client would like to change their booking or you require assistance, please contact the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart to have the difference in fare waived. For round trip journeys, the first flight must depart before the date in the chart but the return flight may occur after this date. The difference in fare will apply when rebooking to travel dates after the date in the chart.
  • Changes completed after 11:59 p.m. MT on the date in the chart are subject to regular change rules and applicable fees.
• For cancellations:
  • Refunds must be completed by 11:59 p.m. MT on the date in the chart.
  • Refunds completed after this date are subject to regular fare rules and applicable fees.
• For cancellations, your client may choose a refund to original form of payment or have the funds returned to Travel Bank for future use.
• If your client chooses to cancel their booking, commission will be recalled.
• If your client would like to change or cancel their booking, please contact the Travel Support Team at 1-877-664-3205.

WestJet Vacations bookings

Terms and conditions

WestJet Vacations bookings will be allowed to make a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

• Econo and Premium packages are eligible.
• For changes:
  • If the new package price is higher, the difference in price applies. If the new package price is lower, the residual will be returned to the original form of payment.
  • Changes must be completed by 11:59 p.m. MT on the date in the chart.
  • Changes completed after 11:59 p.m. MT on the date in the chart are subject to regular change rules and applicable fees.
  • Blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• If your client chooses to cancel their package while the travel advisory is in effect:
  • The funds will be returned to original form of payment.
  • Any portion paid with WestJet dollars will be returned to your client’s account and the original expiration date (if applicable) will apply. 
• WestJet Vacations Groups are not eligible.

SIREV, RevNet and Contact Centre bookings

If your client would like to cancel their package for no penalty, you can self-serve the cancellation in SIREV via TripBook. Please refer to our how-to guide if you need assistance: SIREV and TripBook guide. Please note, you may see a fee associated with your cancellation. If the cancellation is requested during the eligible dates, the fee will be waived by a WestJet Vacations agent before it is processed.

Your client can also cancel their booking by visiting westjet.com and clicking on “Manage my vacations.” We’ve included steps in our guide so you can help familiarize your clients with the process, but we recommend that travel agents cancel bookings through SIREV via TripBook.

To change your client’s package, please contact the Travel Support Team at 1-877-664-3205.

Hurricane/Tropical Storm guidelines

Air-only bookings: WestJet and Groups

Terms and conditions

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

• All fare bundles are eligible, including Basic.
• Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, standard change and cancel fee rules apply.
• For changes to the same destination:
  • Your client may change to an earlier date in the same cabin. No change fee or difference in fare will apply. If your clients experience a downgrade in cabin, please have them complete this form to request a refund for the difference in fare. The exchange must be completed by the date in the chart.
  • Your client may change to a date 1 to 14 days later than the original travel date in the same cabin. No change fee or difference in fare will apply. If your clients experience a downgrade in cabin, please have them complete this form to request a refund for the difference in fare. The exchange must be completed by the date in the chart.
  • If your clients change to a date 15 or more days later than the original travel date, standard change and cancel fee rules apply.
  • When rebooking, the following blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• For changes to a different destination (with or without changing dates):
  • No change fee is charged. The difference in fare will apply. The exchange must be completed by the date in the chart.
  • When rebooking, the following blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• For cancellations:
  • Your client may cancel their booking for no fee. Follow the refundability rules associated with your client’s fare bundle.
  • Depending on the booking channel, non-refundable fares (including Basic) will remain as an open ticket for 13 months from the first coupon date or returned to Corporate Travel Bank.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
  • Any portion paid with WestJet dollars will be returned to your client’s account. Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
• Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed and operated by WestJet, including Encore.

IMPORTANT: Please ensure you follow the terms and conditions above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

GDS bookings

• For cancellations:
  • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (including Basic fares).
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
  • If you cancel your client’s segments and leave the ticket in open status, use the waiver code STRMTRVADV to waive the change fee when you rebook.
• There is no need for you to call to receive a waiver code if your client would like to change or cancel. Complete the change to the booking in your GDS and enter the waiver code STRMTRVADV into the endorsement field to waive the fee.
  • Waiver codes entered into the Tour Code, Ticket Designator, or any other field will not be honoured and will result in an ADM.
• Rebook in the original class of service in the same cabin.
  • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
  • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
  • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
  • If a seat is not available in the same cabin, you will need to select a different flight.
  • If your clients experience a downgrade in cabin, please have them complete this form to request a refund for the difference in fare.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

IMPORTANT: Please ensure you follow the above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

WestJet Agent bookings

• For cancellations:
  • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (including Basic fares).
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart.
  • If changes are processed after this date, regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

• For cancellations:
  • Non-refundable fares will be returned to Corporate Travel Bank.
  • Refundable fares may be returned to original form of payment or be returned to Corporate Travel Bank.
• For changes:
  • Changes must be completed by 11:59 p.m. MT on the date in the chart.
  • If they are processed after this date, regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Vacations bookings

Terms and conditions

WestJet Vacations bookings will be allowed to make a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

• Econo and Premium packages are eligible.
• For changes to the same destination:
  • No change fee will be charged but the difference in package price will apply.
  • Travel must be completed within one year of the original departure date.
  • The new itinerary must include the same O&D, occupancy, duration, and hotel and room category. If it’s not possible to book the same in-destination travel duration, your client is responsible for the additional nights for longer stays. For shorter stays, unused nights are forfeit.
  • If the new package price is lower, the residual will be returned to WestJet dollars.
  • Blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• If your client would like to return from their destination early:
  • No change fee or difference in fare will be charged.
  • The unused portion of the package will be returned to WestJet dollars.
• If your client chooses to cancel their package during eligible dates:
  • The cancellation must occur before the first scheduled flight.
  • No cancellation fee will be charged.
  • The air portion will be returned to original form of payment.
  • The hotel portion will be returned to WestJet dollars.
  • Your clients are responsible for hotel penalties.
  • Any portion of the package paid with WestJet dollars will be returned to your client’s account and the original expiration date (if applicable) will apply. 
• WestJet Vacations Groups are not eligible.

SIREV, RevNet and Contact Centre bookings

If your client would like to cancel their package, you can self-serve the cancellation in SIREV via TripBook. Please refer to our how-to guide if you need assistance: SIREV and TripBook guide. Please note, you may see a fee associated with your cancellation. If the cancellation is requested during the eligible dates, the fee will be waived by a WestJet Vacations agent before it is processed.

Your client can also cancel their booking by visiting westjet.com and clicking on “Manage my vacations.” We’ve included steps in our guide so you can help familiarize your clients with the process, but we recommend that travel agents cancel bookings through SIREV via TripBook.

To change your client’s package, please contact the Travel Support Team at 1-877-664-3205.

See WestJet’s travel advisory page here.