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Last updated February 24, 2024 at 10:15 a.m. MT

How to use this page

Please use the chart below to see current travel advisories and which guidelines you should follow if your client’s booking is impacted. Below the chart are instructions that should always be followed when processing a change or cancellation. This section also includes guidance on when a ticket must be rebooked to waive the fee and/or difference in fare. There are steps for air-only, Groups and WestJet Vacations bookings.

These instructions are based on the guidelines in effect for that advisory. Be sure to verify which guidelines are in place and any differences or exceptions that need to be noted before following the process.

IMPORTANT: If your client’s flight is delayed more than three hours, a delay results in a missed connection or the flight is cancelled, please follow our flight disruption/irregular operations (IROP) guidelines. You may review your client’s flight details on our Flight Status page to confirm if it meets the criteria above.

For travel to/from:Guidelines in effect:For tickets issued on or before:Original travel dates:To waive fee, new ticket must be rebooked/
refunded on or before:
Ticket stock:Differences or exceptions for this advisory:
NEW:
-Saskatoon, SK
-Brandon, MB
-Winnipeg, MB
-Regina, SK
Flexible change/cancelFeb. 26, 2024Feb. 25, 2024 –
Feb. 26, 2024
Mar. 2, 2024838None. Use guidelines below.
-Toronto, ON
-Hamilton, ON
-Ottawa, ON
-Montreal, QC
Flexible change/cancelFeb. 15, 2024Feb. 15, 2024Feb. 18, 2024838None. Use guidelines below.
New York (JFK), NYFlexible change/cancelFeb. 13, 2024Feb. 13, 2024Feb. 16, 2024838None. Use guidelines below.
St. John’s, NLFlexible change/cancelFeb. 16, 2024Feb. 14, 2024 –
Feb. 16, 2024
Feb. 19, 2024838None. Use guidelines below.
Halifax, NSFlexible change/cancelFeb. 14, 2024Feb. 13, 2024 –
Feb. 14, 2024
Feb. 17, 2024838None. Use guidelines below.

Flexible change/cancel guidelines

Updated February 2, 2024

Air-only bookings: WestJet and Groups

Terms and conditions

IMPORTANT: Please ensure you follow the below or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

  • All fare bundles are eligible, including Basic. Please see booking channel processes below for Basic fare guidelines.
  • Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, regular change and cancel fee rules apply.
  • Changes:
    • If your client is changing to the same destination or a geographically close airport (within 320 kilometres/200 miles) and at least one segment is departing within 60 days of the original departure date, the difference in fare is waived and no change fee will be charged. The exchange must be completed by the date in the chart. Basic fares are eligible to follow these guidelines.
    • If your client rebooks the same destination or a geographically close destination and wishes to travel after 60 days from their original departure date, no change fee will be charged but the difference in fare will apply. The exchange must be completed by the date in the chart. Basic fares are eligible to follow these guidelines.
    • Your clients may book a new destination for no fee, but the difference in fare will apply. The exchange must be completed by the date in the chart. Basic fares are eligible to follow these guidelines.
    • No blackout dates apply.
  • Cancellations:
    • Depending on the booking channel, non-refundable fares (excluding Basic fares) will remain as an open ticket for 13 months from the first coupon date or returned to Corporate Travel Bank.
    • Basic fares are eligible for a change for no fee until the date in the chart. After this date, Basic fares can remain as an open ticket for 13 months and should follow Econo fee and fare rules. Please see booking channel processes below for Basic fare guidelines.
    • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
    • Any portion paid with WestJet dollars will be returned to your client’s account.
    • Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
  • Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed or operated by WestJet, including Encore.

GDS bookings

IMPORTANT: Please ensure you follow the below or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

  • Cancellations:
    • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (excluding Basic fares). Regular fare rules apply when reissuing after the date in the chart.
    • Basic fares are eligible for a change for no fee until the date in the chart. After this date, Basic fares can remain as an open ticket for 13 months and should follow Econo fee and fare rules.
    • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date. Regular fare rules apply when reissuing after the date in the chart.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
    • For Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply when rebooking.
    • For round-trip journeys, at least one segment must depart within 60 days of the original departure date to have the difference in fare waived.
  • There is no need for you to call to receive a waiver code if your client would like to change or cancel. Complete the change to the booking in your GDS and enter the waiver code FLXTRVADV into the endorsement field to waive the fee and/or difference in fare. (excluding Basic – please see below for process).
    • This waiver code can only be used when processing a change or cancellation by the date in the chart.
    • Waiver codes entered into the Tour Code, Ticket Designator or any other field will not be honoured and will result in an ADM.
    • Basic fares:
      • For changes made by the date in chart: Complete the change in your GDS and enter the waiver code FLXTRVADV into the endorsement field to waive the fee and/or difference in fare.
      • For changes made after the date in the chart: Enter the waiver code FLXTRVADV into the endorsement field when reissuing the ticket. Econo fees and fare rules apply.
  • Rebook in the original class of service in the same cabin by the date in the chart.
    • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
    • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
    • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
    • If a seat is not available in the same cabin, you will need to select a different flight.
  • Commission:
    • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
    • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

WestJet Agent bookings

  • Cancellations:
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees.
    • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (including Basic fares).
    • Refundable fares may be returned to the original form of payment or remain as an open ticket for 13 months from the first coupon date.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees.
    • For round-trip journeys, at least one segment must depart within 60 days of the original departure date to have the difference in fare waived.
    • For Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply when rebooking.
  • Commission:
    • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
    • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

  • Cancellations:
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees.
    • Non-refundable fares will be returned to Corporate Travel Bank (including Basic fares).
    • Refundable fares may be returned to original form of payment or Corporate Travel Bank.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees.
    • For round-trip journeys, at least one segment must depart within 60 days of the original departure date to have the difference in fare waived.
    • For Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply when rebooking.
  • Commission:
    • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
    • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Vacations bookings

Terms and conditions

WestJet Vacations bookings will be allowed to make a one-time change or cancellation for no fee if they meet the terms and conditions below:

  • Econo and Premium packages are eligible.
  • Changes:
    • If the new package price is higher, the difference in price applies and it is subject to availability.
    • If the new package price is lower, the residual will be returned to WestJet dollars with a one-year expiry date.
    • Your client is responsible for hotel penalties.
    • No blackout dates apply.
  • Cancellations:
    • The value of the package will be returned to WestJet dollars with a one-year expiry date.
    • Your clients are responsible for hotel penalties.
    • Any portion of the package paid with WestJet dollars will be returned to your client’s account and the original expiration date (if applicable) will apply. 
  • WestJet Vacations Groups are not eligible.

SIREV, RevNet and Contact Centre bookings

If your client would like to cancel their package, you can self-serve the cancellation in SIREV via TripBook. Please refer to our guide if you need assistance: Cancel a booking in SIREV via TripBook. Please note, you may see a fee associated with your cancellation. If the cancellation is requested during the eligible dates, the fee will be waived by a WestJet Vacations agent before it is processed.

Your client can also cancel their booking by visiting westjet.com and clicking on “Manage my vacations.” We’ve included steps in our guide so you can help familiarize your clients with the process, but we recommend that travel agents cancel bookings through SIREV via TripBook.

To change your client’s package, please contact the Travel Support Team at 1-877-664-3205.

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Enhanced flexible change/cancel guidelines

Updated February 2, 2024

Air-only bookings: WestJet and Groups

Terms and conditions

IMPORTANT: Please ensure you follow the terms and conditions below or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

  • All fare bundles are eligible, including Basic. Basic will be treated as an Econo fare.
  • Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, regular change and cancel fee rules apply.
  • Changes:
    • If your client rebooks the same destination or a geographically close airport (within 320 kilometres/200 miles) and at least one segment is departing within 60 days of the original departure date, the difference in fare will be waived and no change fee will be charged. The exchange must be completed by the date in the chart. Basic fares are eligible to follow these guidelines.
    • If your client rebooks the same destination or a geographically close airport (within 320 kilometres/220 miles) and wishes to travel after 60 days from the original departure date, no change fee will be charged but the difference in fare will apply. The exchange must be completed by the date in the chart to waive the change fee. Basic fares are eligible to follow these guidelines.
    • Your clients may book a new destination for no fee, but the difference in fare will apply. The exchange must be completed by the date in the chart to waive the change fee. Basic fares are eligible to follow these guidelines.
    • If your client rebooks to a lower fare, the residual will be refunded. Please see booking channels below for the process.
    • No blackout dates apply.
  • Cancellations:
    • The funds will be refunded to the original form of payment or may remain as an open ticket for future use (including Basic fares).
    • Any portion paid with WestJet dollars will be returned to your client’s account.
    • Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
  • Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed or operated by WestJet, including Encore.

GDS bookings

IMPORTANT: Please ensure you follow the terms and conditions below or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

  • Cancellations:
    • Your client may choose a refund to original payment or they may keep the ticket in open status, valid for 13 months from first coupon date.
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
    • There is no need for you to call to receive a waiver code if your client would like to cancel. Use the waiver code ENFLTRVADV in the refund waiver code field when processing the refund. This waiver code may be used for Basic fares.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, regular fare rules apply. Please ensure you follow this date or you will be subject to an ADM.
    • Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply when rebooking.
    • For round-trip journeys, at least one segment must depart within 60 days of the original departure date to have the difference in fare waived.
    • There is no need for you to call to receive a waiver code if your client would like to change. Complete the change to the booking in your GDS and enter the waiver code ENFLTRVADV into the endorsement field to waive the fee and/or difference in fare (excluding Basic fares – please see below for process).
      • This waiver code can only be used when processing a change or cancellation by the date in the chart.
      • Waiver codes entered into the Tour Code, Ticket Designator or any other field will not be honoured and will result in an ADM.
    • Basic fares:
      • For changes made by the date in chart: Complete the change in your GDS and enter the waiver code ENFLTRVADV into the endorsement field to waive the fee and/or difference in fare.
      • For changes made after the date in the chart: Enter the waiver code ENFLTRVADV into the endorsement field when reissuing the ticket. Econo fees and fare rules apply when rebooking.
  • If you rebook your client and the new fare is lower, you will need to refund the original ticket using the waiver code ENFLTRVADV to the original form of payment and issue a new ticket at the lower fare.
  • Rebook in the original class of service in the same cabin by the date in the chart.
    • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
    • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
    • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
    • If a seat is not available in the same cabin, you will need to select a different flight.
  • Commission:
    • If your client chooses to cancel all flight segments on the booking, commission will be recalled.
    • If your client only partially cancels their booking (e.g. one segment), the commission on the remaining segments will be protected.

WestJet Agent bookings

  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and fees apply.
    • For round-trip journeys, at least one segment must depart within 60 days of the original departure date to have the difference in fare waived.
    • Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply when rebooking.
  • Cancellations:
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees.
  • Commission:
    • If your client chooses to cancel their booking, commission will be recalled.

If your client would like to change their booking or you require assistance, please contact the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and fees apply.
    • For round-trip journeys, at least one segment must depart within 60 days of the original departure date to have the difference in fare waived.
    • Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply when rebooking.
  • Cancellations:
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees.
    • Basic fares: Refunds must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules apply.
    • Your client may choose a refund to original form of payment or have the funds returned to Travel Bank for future use.
  • Commission:
    • If your client chooses to cancel their booking, commission will be recalled.

If your client would like to change or cancel their booking, please contact the Travel Support Team at 1-877-664-3205.

WestJet Vacations bookings

Terms and conditions

WestJet Vacations bookings will be allowed to make a one-time change or cancellation for no fee if they follow the guidelines and meet the terms and conditions below:

  • Econo and Premium packages are eligible.
  • Changes:
    • If the new package price is higher, the difference in price applies and it is subject to availability.
    • If the new package price is lower, the residual will be returned to the original form of payment.
    • No blackout dates apply.
  • Cancellations:
    • The funds will be returned to original form of payment.
    • Any portion paid with WestJet dollars will be returned to your client’s account and the original expiration date (if applicable) will apply. 
  • WestJet Vacations Groups are not eligible.

SIREV, RevNet and Contact Centre bookings

If your client would like to cancel their package for no penalty, you can self-serve the cancellation in SIREV via TripBook. Please refer to our guide if you need assistance: Cancel a booking in SIREV via TripBook. Please note, you may see a fee associated with your cancellation. If the cancellation is requested during the eligible dates, the fee will be waived by a WestJet Vacations agent before it is processed.

Your client can also cancel their booking by visiting westjet.com and clicking on “Manage my vacations.” We’ve included steps in our guide so you can help familiarize your clients with the process, but we recommend that travel agents cancel bookings through SIREV via TripBook.

To change your client’s package, please contact the Travel Support Team at 1-877-664-3205.

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Hurricane/Tropical Storm guidelines

Air-only bookings: WestJet and Groups

Terms and conditions

IMPORTANT: Please ensure you follow the terms and conditions below or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they follow the guidelines in the chart as well as meet the terms and conditions below:

  • All fare bundles are eligible, including Basic.
  • Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, regular change and cancel fee rules apply.
  • Changes to the same destination:
    • Your client may change to an earlier date in the same cabin. No change fee or difference in fare will apply. If your clients experience a downgrade in cabin, please complete this form to request a refund for the difference in fare. The exchange must be completed by the date in the chart.
    • Your client may change to a date 1 to 14 days later than the original travel date in the same cabin. No change fee or difference in fare will apply. If your clients experience a downgrade in cabin, please complete this form to request a refund for the difference in fare. The exchange must be completed by the date in the chart.
    • If your clients change to a date 15 or more days later than the original travel date, regular change and cancel fee rules apply.
    • No blackout dates apply.
  • Changes to a different destination (with or without changing dates):
    • No change fee is charged. The difference in fare will apply. The exchange must be completed by the date in the chart.
    • No blackout dates apply.
  • Cancellations:
    • Your client may cancel their booking for no fee. Follow the refundability rules associated with your client’s fare bundle.
    • Depending on the booking channel, non-refundable fares (including Basic) will remain as an open ticket for 13 months from the first coupon date or returned to Corporate Travel Bank.
    • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
    • Any portion paid with WestJet dollars will be returned to your client’s account. Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
  • Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed or operated by WestJet, including Encore.

GDS bookings

IMPORTANT: Please ensure you follow the below or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

  • Cancellations:
    • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (excluding Basic fares). Regular fare rules apply when reissuing after the date in the chart.
    • Basic fares are eligible for a change for no fee until the date in the chart. After this date, Basic fares can remain as an open ticket for 13 months and should follow Econo fees and fare rules.
    • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date. Regular fare rules apply when reissuing after the date in the chart.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees. Please ensure you follow this date or you will be subject to an ADM.
    • Basic fares: Changes must be completed by 11:59 p.m. MT on the date in the chart. After this date, Econo fees and fare rules and fare rules apply when rebooking.
  • There is no need for you to call to receive a waiver code if your client would like to change or cancel. Complete the change to the booking in your GDS and enter the waiver code STRMTRVADV into the endorsement field to waive the fee and/or difference in fare (excluding Basic fares – please see below for process).
    • This waiver code can only be used when processing a change or cancellation by the date in the chart.
    • Waiver codes entered into the Tour Code, Ticket Designator or any other field will not be honoured and will result in an ADM.
  • Basic fares:
    • For changes made by the date in chart: Complete the change in your GDS and enter the waiver code STRMTRVADV into the endorsement field to waive the fee and/or difference in fare.
    • For changes made after the date in the chart: Enter the waiver code STRMTRVADV into the endorsement field when reissuing the ticket. Econo fees and fare rules apply.
  • Rebook in the original class of service in the same cabin by the date in chart.
    • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
    • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
    • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
    • If a seat is not available in the same cabin, you will need to select a different flight.
    • If your clients experience a downgrade in cabin, please complete this form to request a refund for the difference in fare.
  • Commission:
    • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
    • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

WestJet Agent bookings

  • Cancellations:
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees.
    • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (including Basic fares).
    • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees.
  • Commission:
    • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
    • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

  • Cancellations:
    • Refunds must be completed by 11:59 p.m. MT on the date in the chart. Refunds completed after this date are subject to regular fare rules and applicable fees.
    • Non-refundable fares will be returned to Corporate Travel Bank.
    • Refundable fares may be returned to original form of payment or be returned to Corporate Travel Bank.
  • Changes:
    • Changes must be completed by 11:59 p.m. MT on the date in the chart. If they are processed after this date, regular fare rules and applicable fees.
  • Commission:
    • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
    • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Vacations bookings

Terms and conditions

WestJet Vacations bookings will be allowed to make a one-time change or cancellation for no fee if they follow the guidelines and meet the terms and conditions below:

  • Econo and Premium packages are eligible.
  • Changes to the same destination:
    • No change fee will be charged but the difference in package price will apply.
    • Travel must be completed within one year of the original departure date.
    • The new itinerary must include the same origin and destination, occupancy, duration, and hotel and room category. If it’s not possible to book the same in-destination travel duration, your client is responsible for the additional nights for longer stays. For shorter stays, unused nights are forfeit.
    • If the new package price is lower, the residual will be returned to WestJet dollars.
    • No blackout dates apply.
  • If your client would like to return from their destination early:
    • No change fee or difference in fare will be charged.
    • The unused portion of the package will be returned to WestJet dollars.
  • If your client chooses to cancel their package during eligible dates:
    • The cancellation must occur before the first scheduled flight.
    • No cancellation fee will be charged.
    • The air portion will be returned to original form of payment.
    • The hotel portion will be returned to WestJet dollars.
    • Your clients are responsible for hotel penalties.
    • Any portion of the package paid with WestJet dollars will be returned to your client’s account and the original expiration date (if applicable) will apply. 
  • WestJet Vacations Groups are not eligible.

SIREV, RevNet and Contact Centre bookings

If your client would like to cancel their package, you can self-serve the cancellation in SIREV via TripBook. Please refer to our guide if you need assistance: Cancel a booking in SIREV via TripBook. Please note, you may see a fee associated with your cancellation. If the cancellation is requested during the eligible dates, the fee will be waived by a WestJet Vacations agent before it is processed.

Your client can also cancel their booking by visiting westjet.com and clicking on “Manage my vacations.” We’ve included steps in our guide so you can help familiarize your clients with the process, but we recommend that travel agents cancel bookings through SIREV via TripBook.

To change your client’s package, please contact the Travel Support Team at 1-877-664-3205.

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See WestJet’s travel advisory page here.