Travel advisory – Yellowknife – Flexible change/cancel

Last updated: August 29, 2023 at 8:26 a.m. MT

In response to wildfires in Yellowknife, a travel advisory has been posted and flexible change/cancel guidelines have been announced for Yellowknife, NT. If your clients are impacted, please follow the guidelines below.

Update on flights

To aid evacuation efforts, we have added an extra recovery flight scheduled for August 17, 2023 between Yellowknife and Calgary. Out of an abundance of caution for the safety of our guests and crews, we have proactively cancelled six flights at this time on Friday August 18, 2023, and Saturday, August 19, 2023. See the flight details here.

Pets in the cabin

The Government of the Northwest Territories (NWT) issued an evacuation order to residents of the City of Yellowknife, N’dilo, Dettah and Ingraham Trail due to the threat of wildfires in the region. To ensure as many guests as possible can bring their pets onboard all flights departing Yellowknife for the duration of the travel advisory, we’ve increased the pets in cabin limit.

Air-only bookings: WestJet and Groups

UPDATED: Terms and conditions

WestJet air-only bookings will be allowed a one-time change or cancellation for no fee if they meet the terms and conditions below:

• Flights booked on or before August 15, 2023
• UPDATED: Original travel dates: August 15, 2023 – September 13, 2023
• Eligible destinations: Yellowknife, NT
• All fare bundles are eligible, including Basic
• Changes or cancellations must be requested more than 2 hours prior to departure (excludes same day changes). For changes or cancellations within 2 hours of travel, standard change and cancel fee rules apply.
• UPDATED: For changes:
  • If your client is changing to the same destination or a geographically close destination (within 320 kilometres/200 miles) and completes their travel on or before December 15, 2023, no change fee will be charged and the difference in fare is waived. The exchange must be completed by September 20, 2023.
  • If your client would like to travel to a new destination and completes their travel on or before December 15, 2023, no change fee will be charged but the difference in fare will apply. The exchange must be completed by September 20, 2023.
  • If your client is changing to the same destination or a geographically close destination (within 320 kilometres/200 miles) and wishes to travel after December 15, 2023, no change fee will be charged but the difference in fare will apply. The exchange must be completed by September 20, 2023.
  • When rebooking, the following blackout dates apply: August 31, 2023; September 1-4, 2023; September 28-30, 2023; October 2, 2023; October 5-7, 2023; October 9, 2023; November 9-13, 2023; December 15-24, 2023; December 26-31, 2023.
• UPDATED: For cancellations:
  • Depending on the booking channel, non-refundable fares (excluding Basic fares) will remain as an open ticket for 13 months from the first coupon date or returned to Corporate Travel Bank.
  • Basic fares are eligible for a change for no fee until September 20, 2023, after which the funds are forfeit.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
  • Any portion paid with WestJet dollars will be returned to your client’s account. Any portion paid with Travel Bank credit will be returned to your client’s account and the original expiration date (if applicable) will apply.  
• Bookings are eligible if they are issued on WestJet 838 ticket stock. Flights must be wholly marketed and operated by WestJet, including Encore.

IMPORTANT: Please ensure you follow the terms and conditions above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

GDS bookings

• UPDATED: For cancellations:
  • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (excluding Basic fares).
  • Basic fares are eligible for a change for no fee until September 20, 2023 at 11:59 p.m. MT, after which the funds are forfeit.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
• UPDATED: For changes:
  • Changes must be completed by September 20, 2023 at 11:59 p.m. MT. If they are processed after this date, regular fare rules and applicable fees apply. Please ensure you follow this date or you will be subject to an ADM.
  • If you cancel your client’s segments and leave the ticket in open status, use the waiver code YZFTRVADV to waive the change fee if you rebook before September 20, 2023 at 11:59 p.m. MT.
• There is no need for you to call to receive a waiver code if your client would like to change or cancel. Complete the change to the booking in your GDS and enter the waiver code YZFTRVADV into the endorsement field to waive the fee.
  • Waiver codes entered into the Tour Code, Ticket Designator, or any other field will not be honoured and will result in an ADM.
• Rebook in the original class of service in the same cabin.
  • For Basic (A, E), Econo (L, K, T, X, S, N, Q, H) and EconoFlex (M,B,Y), if the original class of service is not available, rebook at the next highest fare class up to and including Y class. 
  • For Premium (R, O) and PremiumFlex (W), if the original class of service is not available, rebook at the next highest fare class up to and including W class.
  • For Business (D, C) and BusinessFlex (J), if the original class of service is not available, rebook at the next highest fare class up to and including J class.
  • If a seat is not available in the same cabin, you will need to select a different flight.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

IMPORTANT: Please ensure you follow the above or the booking will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $50.00 local currency per ticket.

WestJet Agent bookings

• UPDATED: For cancellations:
  • Non-refundable fares will remain as an open ticket for 13 months from the first coupon date (excluding Basic fares).
  • Basic fares are eligible for a change for no fee until September 20, 2023 at 11:59 p.m. MT, after which the funds are forfeit.
  • Refundable fares may be returned to original form of payment or remain as an open ticket for 13 months from the first coupon date.
• UPDATED: Changes must be completed by September 20, 2023 at 11:59 p.m. MT. If they are processed after this date, regular fare rules and applicable fees apply.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.

WestJet Biz bookings

• For cancellations, non-refundable fares will be returned to Corporate Travel Bank. Refundable fares may be returned to original form of payment or returned to Corporate Travel Bank.
• UPDATED: Changes must be completed by September 20, 2023 at 11:59 p.m. MT. If they are processed after this date, regular fare rules and applicable fees apply.
• For commission:
  • For refundable fares, if your client chooses to cancel all flight segments on the booking and receive a refund, commission will be recalled.
  • If your client only partially cancels their booking (e.g., one segment), the commission on the remaining segments will be protected.

To change or cancel your client’s booking, please call the Travel Support Team at 1-877-664-3205.