WestJet Agent decommission
Last updated October 19, 2023 at 4 p.m. MT
We have made the difficult decision to decommission our booking channel, WestJet Agent. As of October 24, 2023, WestJet Agent will no longer be available.
Please note that this change does not impact any other booking platforms such as WestJet Biz, SIREV or any GDS. WestJet Vacations and WestJet Vacations Groups tools are not affected.
We are committed to our agency partners and are working on providing existing users with a new booking option. More information on timelines and what you can expect will be shared as soon as possible.
Statement from Amanda Ierfino, Director, Sales
On October 13, Amanda Ierfino, Director of Sales at WestJet, provided the following update:
Q: What if I need help with an existing WestJet Agent booking after it’s decommissioned?
A: If you need support with existing bookings that are scheduled to depart after WestJet Agent is decommissioned on October 24, please contact our Travel Support Team at 1-877-664-3205.
Q: Is there any change to commission?
A: For accredited agencies, you may continue to book WestJet in your preferred GDS. There is no change to the contractual commission rates.
If you are a non-accredited agency and do not use a GDS, you may choose to book with a consolidator. Your compensation will be determined by the agreement you come to with the consolidator.
Q: How can I continue to book WestJet?
A: If you are an accredited agency and an existing GDS user, you may continue to book WestJet in your preferred GDS.
If you are a non-accredited agency, you may connect with your preferred consolidator to continue to book WestJet.
Q: Is there any change to how my commission is being settled?
A: No. For accredited agencies that book in the GDS, commission will continue to be settled through BSP.
Q: Can I book on westjet.com (guest site) to receive commission?
A: No. Bookings made on westjet.com are not eligible for commission. We are actively working on providing existing WestJet Agent users with an alternate booking option. More information will be communicated as soon as possible.
Q: Can I book through the Travel Support Team (Contact Centre) to receive commission?
A: No. Bookings made through the Travel Support Team or Contact Centre are not eligible for commission. We are actively working on providing existing WestJet Agent users with an alternate booking option. More information will be communicated as soon as possible.
Q: Will this impact WestJet Vacations bookings or WestJet Vacations Groups tools?
A: No. WestJet Vacations and WestJet Vacations Groups are not impacted.
Q: I use the same login credentials for WestJet Biz and WestJet Agent. Will I lose my WestJet Biz access?
A: No. Your access to WestJet Biz remains unchanged and your login credentials can continue to be used. WestJet Biz is not impacted by this change.
NEW: Q: Does this change impact the travel agent resource site?
A: No. The travel agent resource site is not impacted and will continue to be available to our partners.
Q: Why am I still seeing content about WestJet Agent on the travel agent resource site?
A: You may continue to see content about WestJet Agent on our travel agent resource site after it is decommissioned. This may include mentions on policy pages, the travel advisory page, etc. All content will be updated once the new booking option is implemented.
Please do not reference content on the travel agent resource site if you require support with an existing WestJet Agent booking after October 24. You may call WestJet’s Travel Support Team at 1-877-664-3205 for assistance.
Q: What if I have more questions?
A: If you have additional questions, please contact