Ticket validity and travel credits
Updated November 01, 2021
In this guide you will find details on our ticket validity/travel credits. During COVID-19, we expanded our ticket validity to allow for a 24-month expiry date.
IMPORTANT CHANGES: For tickets with flight dates as of January 01, 2022, we will be reverting to our standard 13-month expiry date. We have provided details below for both COVID-19 related travel credits as well as those tickets with a flight date as of January 01, 2022.
High-level Review
Ticket issue date | Flight date (Coupon 1) | Expiry date |
Anytime | June 16, 2019 – December 31, 2021 | 24 months |
Anytime | January 01, 2022 – and beyond | 13 months |
Content
COVID-19 expiry
If your open status/unused ticket (including partially flown) has a flight commencement date of June 16, 2019, to December 31, 2021, the tickets will remain available for 24 months.
Ticket issue date | Flight date (Coupon 1) | Expiry date |
Anytime | June 16, 2019 – December 31, 2021 | 24 months |
Terms and conditions
- Validity: 24 months from commencing travel date (coupon 1).
- Flight date: Tickets where commencing travel date (coupon 1) is June 16, 2019 – December 31, 2021.
- Agency actions: None required
IMPORTANT: If you exchange an existing 24-month qualifying ticket with a new travel date that is beyond December 31, 2021, the standard validity of 13 months will apply to the new ticket.
New ticket expiry
If your open status/unused ticket (including partially flown) has a flight commencement date of January 01, 2022, or beyond, the tickets will remain available for 13 months.
Ticket issue date | Flight date (Coupon 1) | Expiry date |
Anytime | January 01, 2022 – and beyond | 13 months |
Terms and conditions
- Validity: 13 months from commencing travel date (coupon 1).
- Flight date: Tickets where commencing travel date (coupon 1) is January 01, 2022, or beyond.
- Agency actions: None required
Frequently asked questions
Q: Will you allow ticket validity of 24 months if the ticket was issued prior to January 01, 2022?
A: No. As our ticket validity is based on flight date, any ticket with a commencing flight date of January 01, 2022, and beyond will have a 13-month expiry.
Q: How long is the validity of my client’s open/unused credit (when does it expire)?
A: The validity will depend on the commencing travel date. Please view the details above.
Q: How is the validity of my client’s open/unused ticket calculated?
A: The validity is determined based on the commencing travel date (coupon 1). For example:
- Ticket dates:
- Ticket issued: January 30, 2020
- First flight departure: May 1, 2020
- Return flight departure: May 15, 2020
- Cancel date: April 10, 2020
- Ticket validity is from the first flight departure date (May 1, 2020).
IMPORTANT: Travel can be any time until the end of our posted schedule (331 days in advance at time of rebooking). For example, if you rebook on May 1, 2021, flights will be available to book until March 28, 2022.
Q: What happens if I exchange my client’s ticket that was originally impacted due to COVID-19 to a flight date after January 01, 2022?
A: If you exchange your client’s ticket and the flight date is on or after January 01, 2022, the new ticket will follow the standard validity of 13 months.
Q: If coupon 1 is flown, does the validity/expiry date change? Will the expiry be from the outbound date or the inbound date?
A: No. Our ticket validity is based on the commencing travel date, even if it is partially flown. The expiry/validity is always determined by the flight date of coupon 1 even if that coupon is in flown status.