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To ensure you receive the support you need during times of higher than normal volumes of calls and requests to our contact centre and support channels, we have compiled some helpful answers to frequently asked questions that can assist you with any self-serve options you may be requiring assistance with.

Helpful tips to self-serve your client’s booking

Watch to learn how to manage post-booking seat selection, how to add WestJet Rewards numbers to WestJet Vacations files and more.

Request a call back from WestJet

Need to speak with a WestJet agent about your client’s travel plans? Schedule a call back in your local time for your client’s Air-only or WestJet Vacations booking and we’ll get in touch with you as soon as possible. Schedule now.

Schedule change and flight disruption resources

Air Only

GDS schedule changes

WestJet Flight Disruption/Irregular Operations

WestJet Agent schedule changes

WestJet Vacations

WestJet Vacations schedule changes

Refund policies and processes

WestJet Air

WestJet air refunds policy

WestJet COVID-19 air refund process

WestJet Vacations

WestJet Vacations COVID-19 refund process

Groups

WestJet Groups and WestJet Vacations Groups COVID-19 refund policy

COVID-19

COVID-19 updates

Entry requirements by destination

Get travel ready hub – Our destination requirements tool can help determine applicable travel restrictions, visa and vaccine requirements, re-entry requirements into Canada, testing resources specific to your client’s trip and more.


Booking resources

WestJet checked baggage

How to pre-pay for baggage in WestJet Agent

How to identify WestJet fare bundles in the GDS

How to book an Extra seat (EXST)

How to book an unaccompanied minor (UMNR)

How to apply a discount code to a booking

Name change and correction policy

Manage trips for WestJet Vacations bookings

Request a quote for a WestJet Vacations Group

WestJet Air Group Sales Optimization Tool


WestJet Vacations

Travel agents can self-serve their client’s WestJet Vacations reservation post-booking through Manage trips on westjet.com. The following options are now available in Manage trips:

  • Add client information
  • Add select Special Service Request (SSR) codes for air-only
  • Pre-pay for the first and second chargeable bag
  • Seat selection

Resources

WestJet Vacations agency registration and profile updates

WestJet has launched a new registration/profile update form for agencies that book WestJet Vacations.

To make it easier to do business with us, we have created an automated solution to update your WestJet Vacations profile information or TIDS/IATA information.

This form enables you to submit or update:

  • New WestJet Vacations profile registration
  • Updating your IATA or TIDS account information to your WestJet Vacations profile, including:

    • Update of agency name, address, phone number, or contact information
    • Replace an existing TIDS with a new IATA
    • Replace an existing IATA with a new IATA

  • Submission of new or revised WestJet Vacations IATA/TIDS PAD agreement

To access the WestJet Vacations registration and profile update form, click here.

Groups

WestJet Air Only Groups

WestJet Air Only Groups has a new online quote tool learn more

Please contact the WestJet Groups Air team at specialproducts@westjet.com or call 1-844-213-5230. Alternatively, if you have an existing group booking please contact your group specialist directly by email or phone

WestJet Air Groups refund request form, click here.

WestJet Vacations Groups

WestJet Vacations Groups – Instant Quote how-to guide Alternatively, please contact the WestJet Vacations Groups team at groupsvacations@westjet.com with your request and it will be actioned in order of priority.

WestJet Vacation Groups refund request form, click here.