To ensure your clients can book with confidence, WestJet Vacations is introducing a flight guarantee on select packages for departures starting December 19, 2020. On eligible non-stop flights, WestJet Vacations will guarantee the route will operate on the day of departure, unless it must be cancelled for safety reasons or due to government restrictions*.
If a qualifying flight is cancelled for reasons other than safety or government restrictions and there are no other non-stop flights with WestJet on the same day, your client will receive:
- 250 WestJet dollars per person^.
- Reaccommodation on the next available flight within 24 hours.
- If a reaccommodation is not available within 24 hours, an option to refund to original form of payment will be provided.
If your clients choose a refund to original form of payment, 100% of the commission earned on the package will be protected.
The flight guarantee is available on eligible WestJet Vacations packages. The details are as follows:
| Eligible routes | Non-stop flights operating on Saturdays between:
· Toronto and Cancun · Toronto and Montego Bay · Calgary and Cancun · Calgary and Puerto Vallarta |
| Booking dates | December 15, 2020 – January 31, 2021 |
| Travel dates | December 19, 2020 – April 10, 2021 |
| Eligible package durations | Minimum 7 nights |
If your client’s booking is cancelled for reasons other than safety or government restrictions and meets the eligibility criteria, please submit a request for WestJet dollars by following the process below:
- Submit your client’s WestJet dollar request by filling out the form found here.
- The form must be submitted within 30 days after the original flight was scheduled to depart.
- Please ensure all eligible guests’ WestJet Rewards IDs are filled out in the form.
- Qualified bookings will receive 250 WestJet dollars^ per guest, issued within 30 days of form submission.
- All WestJet dollar requests must be submitted using the form. Requests will not be fulfilled over the phone.
- WestJet dollars awarded as part of the WestJet Vacations guarantee are valid for 12 months from date of creation.
Should your clients choose to receive a refund to original form of payment, please call the Travel Support Team (TST) at 1-877-664-3205 to process the refund and ensure your commission is fully protected.
*This offer is subject to change without notice. New bookings only. Not applicable for group bookings. Offer applies to non-stop flights that do not include a connection. May be combined with other offers. If flights are cancelled for safety reasons or government restrictions, the guarantee does not apply. To be eligible for the offer, the package length must be seven (7) nights or longer. ^WestJet dollars awarded as part of the WestJet Vacations guarantee are valid for 12 months from date of creation. WestJet dollars may only be used on the base fare.