On October 21, the WestJet Group of Companies announced it will begin providing refunds to original form of payment for those guests with flights cancelled by WestJet and Swoop as a result of the COVID-19 pandemic.
On Monday, November 2, 2020, WestJet will start communicating to our partners with eligible tickets, beginning with those cancelled at the onset of the pandemic. WestJet expects there will be an administrative backlog and the refund process is expected to take many months to work through eligible requests.
We are an airline that has built its reputation on putting people first. It has been incredibly disheartening for anyone working here at one of Canada’s most beloved brands not to be able to demonstrate that we have our guests at the heart of every decision.
Additional information and answers to some frequently asked questions will be provided on Monday, November 2.
WestJet Vacations bookings will continue to follow the process already established.