Effective August 11, Transport Canada requires that guests who are unable to wear a face mask due to a medical condition are required to present an official medical note from a physician specifying this exception or they will be denied boarding.
The medical note must:
- Be issued by a medical professional;
- Be on official letterhead;
- Be dated; and
- Clearly state the guest’s name and that they have a medical condition that prevents them from wearing a mask.
Please note that as per The Center for Disease Control and Prevention (CDC), face shields are not suitable replacements for a face covering and must be worn in conjunction with a face covering.
Guests presenting any variation of a Face Mask Medical Exemption Card are still required to produce a medical certificate. This card is not issued by a government agency and not accepted for travel.
For more information on our safety measures, visit westjet.com/safety.