Skip to content

Updated face mask requirements

August 13, 2020



Effective August 11, Transport Canada requires that guests who are unable to wear a face mask due to a medical condition are required to present an official medical note from a physician specifying this exception or they will be denied boarding.

The medical note must:

  • Be issued by a medical professional;
  • Be on official letterhead;
  • Be dated; and
  • Clearly state the guest’s name and that they have a medical condition that prevents them from wearing a mask.

Please note that as per The Center for Disease Control and Prevention (CDC), face shields are not suitable replacements for a face covering and must be worn in conjunction with a face covering.

Guests presenting any variation of a Face Mask Medical Exemption Card are still required to produce a medical certificate. This card is not issued by a government agency and not accepted for travel.

For more information on our safety measures, visit