As a result of the coronavirus COVID-19 situation, WestJet and WestJet Vacations are not processing refunds to original form of payment at this time. This applies to WestJet air-only, WestJet Vacations, Groups and group claims bookings.
Effective immediately, WestJet 838 air tickets booked via GDS and WestJet Agent will remain as open/unused tickets for future travel. This includes all existing tickets and any new tickets issued. WestJet Vacations cancellations will be refunded to WestJet dollars if full payment has been made or if a deposit has been provided.
If your clients prefer a refund to original form of payment, we will provide information about refunds at a later date.
- WestJet 838 air-only cancellations: WestJet air tickets will remain as open/unused tickets for future travel. This change includes tickets paid with multiple forms of payment (i.e. WestJet dollars, gift card).
- WestJet Vacations cancellations (including land only): The value of the package will be refunded to WestJet dollars.
- WestJet 838 contracted and private fare programs: All WestJet contracted rates and private fares will remain as open/unused tickets for future travel.
- WestJet air groups: For bookings with a holding fee and ticketed bookings, funds will be set up in Travel Bank.
- WestJet Vacations groups: The value of the package will be refunded to WestJet dollars if full payment has been made or if a deposit has been provided.