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System-wide outage

November 6, 2022

Yesterday, Saturday November 5, WestJet experienced a system-wide outage that impacted operations across our network including communications, affecting our ability to relay information to our guests. The technology outage has been resolved and all systems are online and stable. However, given the severe disruption to our service yesterday, which resulted in more than 100 flight cancellations across our network, we unfortunately anticipate further delays and cancellations as we work diligently to recover our operations.

We sincerely apologize to all of our guests for the regrettable disruption and lack of information. We continue to work to accommodate all impacted guests.

We are currently experiencing very high volumes for our phone, email and social media support channels. While our teams are working to assist every guest as quickly as possible, we ask that guests check the WestJet app or for the most up to date information on their flight. In the effort to assist guests with imminent travel plans, we are asking all other guests to refrain from contacting us until 72 hours in advance of their flight to ensure we are able to prioritize our queue. Additionally, accommodation options for all impacted guests will be communicated through email as soon as possible.