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Pre-pay for baggage in your GDS

December 3, 2021

Starting December 2, 2021, travel agents will have the ability to pre-pay for their client’s first and/or second bag fees within their GDS for any WestJet-operated and ticketed flights in advance of travel.

This enhancement will take place in a phased approach between December 2, 2021, and January 31, 2022, with Sabre launching on December 2, and TA Web, Amadeus and TravelPort available within the coming weeks. This option enhances your client’s travel experience by offering the convenience of pre-paying for bags at the time of booking, making the check-in process easier and reducing the number of transactions completed at the airport.

Only the first and/or second bag fees can be pre-paid for, if additional bag(s) are required, the guest can pay for them when checking in online within 24 hours of departure or at the airport. Pre-paid bags are non-refundable and non-creditable. However, in the event of an itinerary cancellation or a ticket exchange, the bags must be refunded and reissued with the new ticket.

When this feature is available within GDS channels mentioned above, you will receive a product advisory notification.

European 7-day stopovers
When travelling to/from a European destination, you may select to book a multi-city reservation that includes a stopover of up to seven days in a Canadian gateway for your client. For European up to 7-day stopover flights, pre-paid bags are being offered for each of the individual flight segments instead of the O&D.

As a workaround, pre-paid bags should only be sold on the first flight segment so that your client is not charged additional baggage fees for the connecting flight. There is no new action required on the part of your client, they can simply self-identify at the airport before checking their bags on the connecting flight.