Skip to content

New: Mandatory guest data at time of ticketing

October 5, 2022

In November 2020, Public Safety introduced a new mandated centralized screening program called the Enhanced Passenger Protect Program (ePPP). The ePPP requires airlines to collect guest data (name, date of birth and gender) when travelling to, from and within Canada.

In order to comply with this program, all bookings departing on or after October 1, 2022 must include the traveller’s name, date of birth and gender. This applies to all destinations in our network.

It’s important to note the information will be transmitted  to the Government of Canada to be verified and screened. If your client’s booking does not have the correct information, they may be restricted from checking in.

To ensure a smooth check-in process for your clients:

  • Please add their name, date of birth and gender at the time of ticketing,
  • Ensure the name matches the government-issued ID your client will be using at the airport.
  • For GDS bookings, please enter their gender into the Secure Docs (DOCS). For example:

If your client has a similar name to someone on the Secure Air Travel Act (SATA) list , they may still be inhibited from checking in even if all required information is included in the booking. The Canadian ePPP offers a voluntary solution for impacted individuals: those travellers may apply for a Canadian Travel Number (CTN), which is similar to a redress number for the U.S. Secure Flight program. The CTN is a unique number assigned to a traveller and is used as an extra piece of information to ensure travellers are not accidentally flagged and delayed in their travels.

If your client has a CTN, please add it to their booking in the redress field or applicable field in your booking system.