As we plan to make schedule changes over the coming days, our teams are making every effort to consolidate flights that will have the least disruptions. We ask that you notify your clients if their flight has been impacted. By operating a reduced schedule, we can better ensure that our shared guests will receive the level of service and care they expect from WestJet.
We encourage you to utilize self-serve options prior to calling for assistance; if you’re seeking support outside of the 72-hour travel window you are able to schedule a call-back from a WestJet agent. Below are resources to assist you with rebooking or updating your client’s flight details due to a schedule change.
- WestJet GDS schedule changes, for changes that occurred greater than 72 hours before flight departure.
- WestJet Flight Disruption/Irregular Operations, for changes that occurred less than 72 hours before flight departure.
- WestJet Vacations schedule changes, for WestJet Vacations package bookings.
Please note, important updates to our schedule change criteria, refund commission and ticket validity policy come into effect on January 1, 2022. To learn more, click here.
Your partnership continues to be our focus during this difficult time and we thank you for your continued support and ongoing patience. As our valued partner, we remain committed to providing you transparent and timely updates in the days ahead.