At this time, we’re experiencing higher than normal volumes of calls and requests to our contact centres and support channels. Our teams are working diligently to assist every call and request as quickly as possible. We want to thank you for your patience and understanding, and we apologize for any inconvenience this may cause.
To ensure you receive the support you need during this time, we have compiled some helpful resources and self-serve options below that can assist you with any questions you may be requiring assistance with.
Contact Centre and support channels: FAQ – self-serve options
GDS users
Please visit the below resources for all COVID-19 policies and schedule change details including:
- Schedule change policy
- WestJet air-only bookings – COVID-19
- COVID-19 ticket validity extensions
- WestJet COVID-19 air refund policy
- Other refund policies – COVID-19
- For exchanges, use waiver code COVID2020 in the endorsement field to waive penalty fees (refer to WestJet air-only bookings – COVID-19 for full details)
- There is no need to call to change/cancel or receive a unique waiver code for GDS tickets
- If you are calling in regards to a BSP refund application status, your refund status can be viewed in BSP
WestJet Agent bookings
Please visit the below resources for all COVID-19 policies including:
- WestJet air-only bookings – COVID-19
- WestJet COVID-19 air refund policy
- Where possible, please cancel or change your clients’ flights directly in WestJet Agent.
- Seat selection can be completed at westjet.com/en-ca/manage
WestJet Vacations bookings
Please visit the below resources for all COVID-19 policies including:
- Travel Protection Plan
- WestJet Groups and WestJet Vacations Groups bookings – COVID-19
- COVID-19 travel insurance
- WestJet Vacations eligible booking refund process
- WestJet Vacations eligible transborder booking refund process
WestJet Groups or WestJet Vacation Groups bookings
Please visit the below resources for all COVID-19 policies including:
- WestJet Vacations Groups – Instant Quote how-to guide
- WestJet Groups and WestJet Vacations Groups bookings – COVID-19
- Alternatively, please contact WestJet Vacations Groups team at groupsvacations@westjet.com with your request and it will be actioned in order of priority.
- Please contact the WestJet Groups Air team at specialproducts@westjet.com or call 1-844-213-5230. Alternatively, if you have an existing
group booking please contact your group specialist directly by email or phone
WestJet Biz Bookings
Please visit westjetbiz.westjet.com/login
- Where possible, please cancel or change your clients’ flights directly in WestJet Biz.
- Seat Selection can be completed westjet.com/en-ca/manage
Other resources:
Partner reference guide quick links – WestJet.com
Partner reference guide quick links – Westjettravelagents.com
WestJet and WestJet Vacations contact information sheet
WestJet Rewards extends expiry date for annual companion vouchers | WestJet official site
We welcome the opportunity to get our mutual guests back in the air and we thank you for your continued support and partnership in connecting Canadians with WestJet.