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WestJet

Contact Centre and support channels wait times

June 17, 2021

At this time, we’re experiencing higher than normal volumes of calls and requests to our contact centres and support channels. Our teams are working diligently to assist every call and request as quickly as possible. We want to thank you for your patience and understanding, and we apologize for any inconvenience this may cause.

To ensure you receive the support you need during this time, we have compiled some helpful resources and self-serve options below that can assist you with any questions you may be requiring assistance with.

Contact Centre and support channels: FAQ – self-serve options 


GDS users
Please visit the below resources for all COVID-19 policies and schedule change details including:

 

WestJet Agent bookings
Please visit the below resources for all COVID-19 policies including:

 

WestJet Vacations bookings
Please visit the below resources for all COVID-19 policies including:

 

WestJet Groups or WestJet Vacation Groups bookings
Please visit the below resources for all COVID-19 policies including:


WestJet Biz Bookings
Please visit westjetbiz.westjet.com/login

  • Where possible, please cancel or change your clients’ flights directly in WestJet Biz.
  • Seat Selection can be completed westjet.com/en-ca/manage

Other resources:
Partner reference guide quick links – WestJet.com
Partner reference guide quick links – Westjettravelagents.com
WestJet and WestJet Vacations contact information sheet
WestJet Rewards extends expiry date for annual companion vouchers | WestJet official site

 

We welcome the opportunity to get our mutual guests back in the air and we thank you for your continued support and partnership in connecting Canadians with WestJet.

CALL WAIT TIMES ARE HIGH 

Click here for self-serve options.

COVID updates | View all travel advisories

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CALL WAIT TIMES ARE HIGH 

Click here for self-serve options.

COVID updates | View all travel advisories

X