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B737 Max update – March 27

March 27, 2019

CALGARY, Alberta. March 27, 2019.

Currently our flight schedules reflect the removal of our 13 Boeing 737 MAX-8 aircraft and at this time, guests scheduled to travel up to and including May 3 have been reaccommodated.

We continue to monitor this dynamic situation and will balance further extension of a revised schedule as more information becomes available. Due to the unknown end date of the grounding, if your clients’ itinerary is affected, you, as a Travel Agent will receive an email from WestJet.

We are closely in contact with Boeing, Transport Canada, and other regulators to understand how and when to safely reintroduce the MAX-8 aircraft into service. It would be premature for WestJet to speculate on potential timelines regarding Boeing’s proposed software updates to the MAX. Should we be directed by our regulators to implement any such changes or associated training, we will absolutely take the proper steps to do so. WestJet remains unrelenting in putting safety at the forefront and will thoroughly evaluate processes, procedures and any further required training before these aircraft once again take to the skies.

WestJet has 168 aircraft, or more than 93 per cent of our overall fleet, that remain in service. You can book your clients with confidence knowing that WestJet continues to fly throughout the network with the safety of guests and employees as the priority.

If your clients are impacted and you need to make adjustments, continue to use the existing waiver code ‘BMAX0319’. For more information regarding this waiver code, please see the previously communicated document on here.


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