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An update on WestJet’s MAX aircraft

January 6, 2021


Dear valued partner,

We want to ensure you have accurate and timely information regarding WestJet’s 737 MAX aircraft.

Due to the continued closure of the Canadian airspace to the MAX aircraft, WestJet’s MAX aircraft remain grounded; however, we are currently preparing our aircraft for a phased and safe return to service, following Transport Canada’s December 17, 2020 independent validation of the Boeing MAX changes and training expectations for Canadian carriers.

Working with Transport Canada on the additional Canadian requirements, we believe our first MAX will be ready to return to service as of January 21, 2021. Pending Transport Canada’s reopening of the skies to the MAX aircraft, we are planning to operate three weekly round-trip flights between Calgary and Toronto on our MAX aircraft.  We also offer other flight options between the two cities, allowing for guest flexibility in choosing an alternate flight.

While we are 100 percent confident in the safety of this aircraft, we understand that not all guests have the same comfort level and will be providing flexibility to change and cancel bookings. For more details on our change and cancellation policy, please visit the travel agent resource site.

Prior to returning to service, all 13 of WestJet’s MAX aircraft will be equipped with the mandatory updates, pilots will complete MAX specific training and education, and we will conduct a validation flight on each aircraft. Our MAX aircraft will only return to service once all requirements are met or exceeded and we are confident they are safe and ready to return to active service in the WestJet fleet.

We encourage you to learn more about WestJet’s MAX aircraft at and see first-hand the incredible level of preparation and care that has gone into putting safety above all.


Chuck Crowder
Vice-President, Sales & Distribution, WestJet Vacations and Contact Centre