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Different aircraft configuration

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Last updated September 14, 2023 at 9:36 a.m. MT

Starting July 31, 2023, a different aircraft configuration was introduced into our schedule to better serve our guests. As a result, your client’s flight(s) may be on an aircraft that looks a little different than what they’re used to on WestJet. However, they can still expect the same friendly service throughout their flight.

As there are some differences between this aircraft and others in our fleet, we strongly recommend you check the aircraft configuration before completing your client’s booking to ensure it will meet their travel needs. Below, we’ve put together an overview of the service offerings on board, what your clients can expect on their flight and how you can identify this aircraft in your booking channel.

Contents

Identifying the aircraft configuration

Available fare classes

Connecting flights

On-board experience

Identifying the aircraft configuration

To identify this aircraft configuration when booking for your clients, look for the following details:

  • Aircraft type: 737-800NG
  • Equipment code: 7S8
  • Number of seats: 189
  • Premium is not available with this aircraft configuration. Only Basic, Econo and EconoFlex will be available for purchase.

See below for some examples taken from different booking channels.

GDS

When booking in the GDS, refer to the equipment code listed above the flight duration to determine the aircraft configuration. Only Basic, Econo and EconoFlex fares will display. The examples below are taken from Sabre.

There is only one cabin, which can be seen on the seat map:

WestJet Agent

If you’re booking in WestJet Agent, click on the flight number to pull up the display that includes the equipment code.

As there is no Premium cabin, it will show as “N/A” in the booking flow. Only one cabin will appear on the seat map.

The equipment code can also be viewed on the booking confirmation page:

WestJet Biz

If you’re booking in WestJet Biz, only Economy fares will be available:

The equipment code will display in “Flight details” as well as in the seat selection preview.

Only one cabin class will display on the seat map.

WestJet Vacations – SIREV and e-Docs

SIREV

In SIREV, the 7S8 equipment code will be identified for applicable flights in the “Mandatory Information” section.

e-Docs

The 7S8 equipment code will be identified for applicable flights in e-Docs.

Flight guide on westjet.com

You or your clients can look up their flight on our Flight Guide page to view the aircraft details and which amenities will be available. Simply search by origin, destination and date.

There may be multiple departure times for that flight and date. Select your client’s departure time.

The page will display aircraft details as well as which amenities will be available on your client’s flight.

Available fare classes

There is no Premium class of service on board the 737-800 7S8 aircraft. Your clients may book Basic, Econo or EconoFlex if travelling on this aircraft.

On-board experience

Seats and seat map

  • There are 189 seats on this aircraft.
  • There is no Premium class of service onboard, but your clients may purchase preferred or exit row seats for an additional fee.
  • The standard seat pitch is 29-30 inches. Preferred and exit row seats have a 34-38 inch seat pitch.
  • There are 33 seats with extra leg room (preferred and exit row seats).
  • The seats recline and there are adjustable headrests.

If you’re booking multiple clients who would like to be seated together on their flight, the map below shows how the seats are aligned at the front of the aircraft.

Service

  • Entrees/hot meal offerings are not available on this aircraft. Your clients may purchase snack items from our Economy buy-on-board menu. Complimentary soft drinks and a sweet or salty snack will be provided on all flights over one hour.
  • Your clients may purchase a selection of alcoholic beverage items from our Economy buy-on-board menu.

Wi-Fi and inflight entertainment

  • WestJet Connect, our inflight entertainment and internet system, is not available on this aircraft. We recommend advising your clients to bring their own entertainment if they’re travelling on this aircraft.
  • Wi-Fi is available for purchase.
  • Charging stations are available at each seat.

Connecting Flights

As this aircraft configuration does not have a Premium cabin, your clients will not be able to book Premium or Business on any part of their journey. This includes bookings with a connection where one leg is operated on this aircraft.

For example, if your client is flying YYC-YYZ on a 737-700 connecting to YYZ-KIN on a 737-800 7S8, they will not have the ability to purchase a Premium fare.

However, your client can still choose to upgrade to Premium if there are available seats on eligible flights.