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Updated April 29, 2022

In this guide, you will find details on the WestJet AIR COVID-19 change policy. To prevent unwanted agency debit memos, please follow the terms and conditions when making a change.

This policy applies to:

  • WestJet 838 tickets
  • For tickets issued up to May 31, 2022
  • Applies to all fares and classes of service
  • Active reservations or,
  • Unused and partially used open status tickets (Travel Credits)

High-level review

Tickets issued on/before December 31, 2021

Brand/Fare Family

Change permitted

Penalty Waived

Free change penalty until

Waiver Code

Basic (E)

Yes

Yes

Ticket validity expiry

COVID2020

Econo (L, K, T, X, S, N, Q, H)

Yes

Yes

Ticket validity expiry

COVID2020

EconoFlex (M,B,Y)

Yes

Yes

Ticket validity expiry

COVID2020

Premium/PremiumFlex (R,O,W)

Yes

Yes

Ticket validity expiry

COVID2020

Business/BusinessFlex (C,D,J)

Yes

Yes

Ticket validity expiry

COVID2020

Tickets issued on/after January 01, 2022, until May 31, 2022

Brand/Fare Family

Change permitted

Penalty Waived

Free change penalty until

Waiver Code

Basic (A, E)

Yes

Yes

December 31, 2022

2022COV01

Econo (L, K, T, X, S, N, Q, H)

Yes

Yes

December 31, 2022

2022COV01

EconoFlex (M,B,Y)

Yes

Yes

December 31, 2022

2022COV01

Premium/PremiumFlex (R,O,W)

Yes

Yes

December 31, 2022

2022COV01

Business/BusinessFlex (C,D,J)

Yes

Yes

December 31, 2022

2022COV01

Tickets reissued under our COVID-19 validity extension (COV22EXT01)

  • Click here for policy details

General terms and conditions

  • Ticket must be issued on WestJet ticket stock (838)
  • Applies to all fares and classes of service
  • One free name change is permitted
    • If you have made a change to the name from a previous exchange and are processing a second name change, regular penalty fee applies
  • If you are changing to a higher fare, the difference in fare will apply
  • If you are changing to a lower fare, any residual is forfeit per standard fare rules
  • Waiver code must be entered into the endorsement field at the time of the exchange

IMPORTANT: Terms and conditions must be followed, or the exchange will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to 200.00 local currency per ticket

NOTE: If the penalty fee is automatically waived in your GDS as part of automated exchanges, a waiver code is not required. If you are prompted for a penalty fee and all conditions are met, you can zero out the penalty amount and enter the waiver code into the endorsement field.

BSP/ARC Process for tickets issued on/before December 31, 2021

Ticketed date  

Travel date  

Change date 

Change/Penalty fee 

Waiver code 

On/before December 31, 2021

Anytime

Up to 2 hours before departure

 $0

COVID2020

  • Ticket must be issued on or before December 31, 2021
  • Changes are permitted up to 2 hours before departure if you have an active reservation
    • Changes completed within 2 hours before departure will be a forfeit of funds
  • Changes are permitted anytime for open status tickets that were previously cancelled prior to flight departure
  • Penalty fee can be waived through to the end of the ticket validity
  • Complete the changes in your GDS and enter the waiver code COVID2020 into the endorsement field.

BSP/ARC Process for tickets issued between January 01 to April 30, 2022

Ticketed date  

Travel date  

Change date 

Change/Penalty fee 

Waiver code 

On/between January – May 31, 2022

Anytime

Up to 24 hours before departure

 $0

2022COV01

  • Ticket must be issued between January 01 to May 31, 2022
  • Changes are permitted up to 24 hours before departure if you have an active reservation
    • Changes completed within 24 hours before departure will follow standard fare rules
    • Changes completed within 2 hours before departure will be a forfeit of funds
  • Changes are permitted anytime for open status tickets that are cancelled prior to flight departure
  • Penalty fee can be waived through to the end of the ticket validity
  • Complete the changes in your GDS and enter the waiver code 2022COV01 into the endorsement field.

Frequently asked questions

Q: What happens if I exchange my client’s ticket after December 31, 2021?
A: If your ticket was issued prior to December 31, 2021, you can waive the penalty using the COVID2020 waiver code. If your ticket was issued between January and May 31, 2022, you can waive the penalty using waiver code 2022COV01. If you have tickets that were extended, follow our COVID-19 ticket validity extensions policy.

Q: With the ATPCO changes that allow for the carrier to override the original penalty, do I still need to enter the waiver code?
A: If your automated exchange process waives the penalty, a waiver code is not required. If your automated exchange process does not waive the penalty, zero out the penalty amount and enter the applicable waiver code into the endorsement field.

Q: What happens if a penalty fee is still displaying when I process the exchange?
A: If a penalty fee is displayed, first verify that the conditions of your exchange meet our terms and conditions. If they do, zero out the penalty amounts and enter the applicable waiver code in the endorsement field.

Q: My client has a ticket that was originally issued in 2019 for a flight in June 2020, can I waive the penalty if I make the change in February 2022.
A: Yes, if your ticket was issued on/before December 31, 2021, and the terms and conditions are met, you can waive the penalty fee, provided the ticket validity has not ended – meaning the ticket has not expired.