COVID-19 ticket validity extensions

Updated March 22, 2022

In this guide, you will find the terms and conditions for COVID-19 ticket validity extensions and detailed instructions on how to exchange your client’s tickets. This guide also contains details for when your client is ready to rebook their extended ticket.

IMPORTANT: In the event your client’s ticket is not actioned before the current ticket validity expiry, the funds will be forfeit.

This policy applies to:

• WestJet 838 tickets
• For extension of tickets with a first flight date (coupon 1) from February 01 to September 30, 2020
• For rebooking your extended unused and partially used open status tickets (Travel Credits)

High-level extension review

Original flight date (Coupon 1)	Extension permitted	Rebook New flight date	Reissue by date
On/before January 2020	No	N/A	N/A
February – September 2020	Yes	January 15 – September 30, 2022	August 31, 2022**
On/after October 2020	No	N/A	N/A

**Ticket extensions must be completed before ticket expiry date or by August 31, 2022, whichever date is earlier

BSP/ARC Process

Terms and conditions

• Ticket must be issued on WestJet ticket stock (838)
• Applies to tickets with a first flight date (coupon 1 flight date) between February 01 – September 30, 2020
• Applies to all fares and classes of service
• Applies to all origin and destinations
• Name change is not permitted at the time of extension
• Tickets must be reissued on or before August 31, 2022, or before the current ticket validity expiration, whichever is earlier
• Active flights or passive flights may be used to complete the extensions
• Waiver code must be entered into the endorsement field at the time of the exchange
  • NOTE: Waiver codes that are entered into the Tour Code, Ticket Designator or any other field of the ticket, will be subject to an Agency Debit Memo

IMPORTANT: In the event your client’s ticket is not actioned before the current ticket validity expiry, the funds will be forfeit.

Flight rebook process

Before rebooking any flight, ensure you have reviewed our terms and conditions.

1. Rebook for a flight departing by September 30, 2022
2. Rebook in original class of service in the same cabin
   1. If a seat is not available in the original class of service, you can rebook a higher class of service in the same cabin
   2. If a seat is not available in the original cabin, you must select a different flight.
3. Rebook to the same destination as the current ticket
   1. If the same destination is not available, rebook to a similar destination.
      Example: domestic to domestic, transborder to transborder, etc.
4. You can book directly from our live flight inventory or book as passive segments (if available)
   1. If booking live flight inventory, the flights must be cancelled immediately after you have completed the ticket reissue. If flights are not cancelled and result in a no-show, all funds will be forfeit with no exceptions.

Ticket reissue process

Before reissuing any ticket ensure you have reviewed our terms and conditions.

1. The ticket must be reissued as an even exchange
2. Enter waiver code COV22EXT01 into the ticket endorsement field
   1. NOTE: Waiver codes that are entered into the Tour Code, Ticket Designator or any other field of the ticket, will be subject to an Agency Debit Memo
3. REMINDER: Cancel your flight segments as soon as the ticket exchange has been completed
   1. If flights are not cancelled and result in a no-show, all funds will be forfeit with no exceptions.
4. Terms and conditions must be followed, or the reissue will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $200.00 local currency per ticket.

IMPORTANT: All terms and conditions must be followed exactly as outlined or an Agency Debit Memo may be issued. The ticket extension must be completed on all tickets by August 31, 2022, or prior to the ticket validity expiration. Tickets processed after that time are subject to fare difference and penalty. Offer is subject to change without notice. In the event your client’s ticket is not actioned before the current ticket validity expiry, the funds will be forfeit.

WestJet Agent and WestJet BIZ process

If you have an open status ticket with an original flight date between February – September 2020, and you booked through WestJet Agent or WestJet BIZ, a WestJet sales team member will be in contact to discuss ticket validity/expiry extension options.

At this time, we ask that you do not call the Contact Centre for open status tickets for the above dates, as our agents are not able to assist.

If you have not been contacted by a WestJet sales team member by April 30, 2022, please contact agencysalessupport@westjet.com and include the ticket number(s) or reservation locator, guest name, IATA number and agency phone number.

IMPORTANT: In the event your client’s ticket is not received by WestJet before the current ticket validity expiry, the funds will be forfeit. If you have ticket(s) that are about to expire and you have not heard from a WestJet sales team member, please contact us immediately at agencysalessupport@westjet.com.

High-level change policy for tickets that were extended

If you have an open status ticket that was processed under our COVID-19 extension policy, you are permitted to reissue your clients’ ticket without penalty. Fare difference will apply.

IMPORTANT: The ticket you are reissuing must have COV22EXT01 noted in the current endorsement field of the ticket you are exchanging. If this is not present on the ticket, please follow our COVID-19 air change policy.

Brand/Fare Family	Change permitted	Penalty Waived	Current Endorsement	Waiver Code
Basic (E)	Yes	Yes	COV22EXT01	CHGWV23EXT22
Econo (L, K, T, X, S, N, Q, H)	Yes	Yes	COV22EXT01	CHGWV23EXT22
EconoFlex (M,B,Y)	Yes	Yes	COV22EXT01	CHGWV23EXT22
Premium/PremiumFlex (R,O,W)	Yes	Yes	COV22EXT01	CHGWV23EXT22
Business/BusinessFlex (D, C, J)	Yes	Yes	COV22EXT01	CHGWV23EXT22

General terms and conditions

• Ticket must be issued on WestJet ticket stock (838)
• Applies ONLY to tickets that were processed under the COVID-19 extension policy
• The ticket you are reissuing must currently contain COV22EXT01 in the endorsement field
• One free name change is permitted
  • If you have made a change to the name from a previous exchange and are processing a second name change, regular penalty fee applies
• If you are changing to a higher fare, the difference in fare will apply
• If you are changing to a lower fare, any residual is forfeit per standard fare rules
• Waiver code CHGWV23EXT22 must be entered into the endorsement field at the time of the exchange

IMPORTANT: Terms and conditions must be followed, or the exchange will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to 200.00 local currency per ticket

NOTE: If the penalty fee is automatically waived in your GDS as part of automated exchanges, a waiver code is not required. If you are prompted for a penalty fee and all conditions are met, you can zero out the penalty amount and enter the waiver code into the endorsement field.

BSP/ARC Process

Current Endorsement	Change/penalty fee	Waiver code
COV22EXT01	$0	CHGWV23EXT22

• Ticket endorsement must currently contain COV22EXT01
• Changes are permitted anytime for open status tickets that were previously cancelled prior to flight departure
• The penalty fee can be waived through to the end of the ticket validity
• Complete the changes in your GDS and enter the waiver code CHGWV23EXT22 into the endorsement field.

NOTE: Waiver codes that are entered into the Tour Code, Ticket Designator or any other field of the ticket, will be subject to an Agency Debit Memo.

NOTE: Terms and conditions must be followed, or the reissue will be subject to an Agency Debit Memo (ADM) for the full value of the ticket and an ADMIN fee up to $200.00 local currency per ticket.